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    Shipping & Returns

    5. Prices and shipping costs
     
    For orders placed in our internet shop, the prices listed in the offer at the time of the order apply. The indicated prices are final prices, that means, they contain the respective German legal VAT and other price components, but no shipping costs.
     
    Shipping costs in Germany
    For shipping in Germany (without German islands), we charge a fee of 6.90 EUR for shipping, packaging and transportation.
     
    Shipping costs abroad
    The following packages are only delivered to the following countries, for shipping packaging and transport:
    Austria, Luxembourg, Belgium and the Netherlands: EUR 17.00
    France and the UK: 23,00 EUR
    Italy and Spain: 29,00 EUR
    Shipping costs
     
    Shipping costs to other countries on request
    France and the Netherlands without overseas territories
    Cash on delivery is only available in Germany
     
    In the case of deliveries outside Germany, additional costs may arise (import duties, customs duties and import turnover taxes, etc.). These remaining costs are borne by the customer.
     
    In principle, you have the possibility to pick up at our warehouse in Guben, at the following business hours:
     
    Monday to Thursday from 08:00 to 16:00
    Friday from 08:00 to 14:00
     
    If you pick up the goods ourselves, please let us know when you want to come, so that we can deliver the goods from our warehouse and a contact person can be prepared for you.
     
    We use DPD, Wackler and RPV for the dispatch for mailings and for large-volume articles the freight forwarder Wackler. Unless otherwise agreed, the delivery is carried out by this forwarding agent to the curb, to the delivery address indicated by the customer. You will receive a message from us when the goods leave our house. We can not deliver deliveries in so-called packing stations. If the delivery was not possible, you will receive a message from the carrier, which gives you further possibilities.
    Warehouse goods will be delivered immediately upon receipt of the order and, if applicable, payment in advance. We may refer to the respective product page for possible differing delivery times.
    The obligation to deliver does not apply if we are not properly and on time supplied and the missing availability is not responsible. In case of non-availability of the goods, we will inform you immediately and any advance payment will be refunded immediately.
    The delivery time shall be prolonged in a reasonable manner in the case of strike measures and lockouts affecting the delivery as well as other circumstances beyond our control, in particular in cases of delivery delays due to force majeure. We shall immediately notify the customer of the beginning and the end of such obstacles.
    For customers, the risk of accidental loss and accidental deterioration of the goods sold will be transferred to the customer or a recipient determined by him when the goods are shipped. This applies irrespective of whether the shipment is insured or not. Otherwise, the risk of accidental loss and accidental deterioration of the goods shall be transferred to the purchaser when the goods are shipped with the delivery of the goods to the freight forwarder or the person or institution who is otherwise destined to carry out the dispatch.
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